Yellow Cab

  SK   --   Cleveland (Ohio) (United States of America)

posted: 2010-05-14 09:20:11

This company has a bad attitude. I called for a 9:45 AM cab to the airport at 8:00 AM. I am used to taxi cabs being early, or at least on time, so when no taxi had arrived at 9:50 AM, I called. I was told the taxi was on its way. At 9:55 AM, when I called for the second time, I was informed that Yellow Cab Company does not guarantee the pick-up time, and said the dispatcher should have told me this when I first called (they did not). I have never heard of this before. What's the use of asking for a taxi to arrive at a certain time. The taxi finally arrived at 10:00 AM. It did not have any Yellow Cab decals on it (I was told to look for a green vehicle), so I think they farmed this ride out to another company. Because I was making arrangements for other people, I canceled the next taxi I had scheduled and called another company.

  Dave   --   Cleveland (Ohio) (United States of America)

posted: 2009-03-15 12:13:35

We were just picked up by your company at the airport.  Your driver for the entire ride never said one word.  Not even a thank you for a tip.  I loaded and unloaded my own 2 suitcases without his help.  he never opened the cab door for my wife.  We were also forced to listen to an inappropriate radio station.  This was a very poor representation of your company.