Pinkcity Radio Taxi

The Metro cab in Jaipur is very unprofessional and their service is very poor. I think that RTA should take these complaints very seriously and ensure that their license shouls be cancelled.

I booked a cab at Metro cab on 6 May ‘2011 at 9:45  for 10:25  to travel from Vishali Nagar to C-scheme, Jaipur (booking id 396521) also I got a SMS confirmation from them.  I had a very important meeting at 11  am. And I was assured that I will get cab sharp at 10:25 and there wont be any delay.

                                                                                                           I called them to reconfirm my booking at 10:30 but the chauffer was in C-scheme. And he asked to reach me in 10 minutes. I again called the; customer representative and complained. I waited till 11:40 and then I received a new chauffer detail and then I called that  new chauffer , he was at sodala and asked me for more 15 minutes. Then I informed them that due to late arrival, if I missing my meeting and they will be responsible. On hearing these words customer executive disconnected the line.Then I had to arrange a private vehicle to reach at c-scheme. After reaching there i recieved a call from chauffer , he was asking me

First of all these people are not able to provide the committed services and really creating panic for people like me. Where such instances are a daily affair. And also they  don’t even have a courtesy to call in advance and tell that they won’t be able to arrange the cab. At least I would have arranged for some other option.

Will be grateful if you could take strict and necessary action against these people

I think the licence should be cancelled for METRO CAB as they fail to provide service and also there should be a provision to claim penality for such instances.

Regards,

Nikhil Arora,

8875884888