george   --   Ottawa (Ontario) (Canada)

posted: 2008-06-17 03:43:48

I asked teh driver to take me downtown to Metcalf and Sainte catherine, teh driver doesn't know the directions he did se GPS system and ontop of all that when we got downtown on Guy street he told me metcalf street should be on our left and we need to go back, this is discusting, Taxi driver doesn't know the street , also no communication skills he refuesed to take Visa , he insist for cash only no matter what and rude ontop of alll that, I feeel sorry for the most beautiful city in canada to have this kind of service. never Again..

  george lapointe   --   Montreal (Quebec) (Canada)

posted: 2008-05-27 05:37:44

Driver was late, parked across a busy street and made me walk across to the cab, went the long way, and then tried to pressure me into giving him a tip. I called and complained and the manager was quite nice.

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  Roro   --   Saint Laurent (Quebec) (Canada)

posted: 2008-05-15 11:16:35

AVOID THIS TAXI COMPANY. What a disgusting company. Not only are the drivers and the customer service people a$$ho..., there is a big chance that the taxi will be very late or simply not show up at the requested time. If you have a plane to catch or an important appointment, call a family member or a friend to give you a lift if possible. If not, Taxi Champlain has decent service.

  amika    --   Montreal (Quebec) (Canada)

posted: 2008-03-19 11:00:00

  Kim Sheard   --   London (Greater London) (United Kingdom)

posted: 2008-03-19 02:20:23

While in Montreal for my sister's wedding, I had an incredibly rude cab driver who took me to the wrong house then swore at me when I said he had the wrong address.  when I wouldn't give him a tip, the a**hole drove off with $3000 worth of camera equipement and all of my sister's wedding photos in the back seat.... I've been trying to get them back for 2 weeks now and the company is claiming they are not reponsible for them.

  Michel Boyer   --   Montreal (Quebec) (Canada)

posted: 2008-03-08 09:02:45

This taxi service is plainly and utterly despicable.
One clear issue needs to be adressed : the rudeness and callous character of the dispatchers. Professionnalism is the cornerstone of every service and I, as a customer, am very, very displeased.
After reading the posting conditions, I must say that the irony is sickening, since I have been the victim of homophobic slander by a taxi driver ("fkn fgt" were his exact words, if you must know). I have already filed a complaint against said driver and have yet to receive ANY form of feedback. Believe me, this will not keep me from calling as this sort of behavior is inexcusable. No sir, I didn't like it.
Service can be described as mediocre at best.
Regards,
Michou

  sofi   --   Montreal (Quebec) (Canada)

posted: 2008-03-07 01:04:14

à plusieurs reprises, je suis tombée sur des taxidrivers qui ne connaissaient pas l'itiniraire. Et, ceux-ci meme après mes explications, prennaient les chemins les plus longs pour augementer le prix. je trouve ca du domaine de l'icompetence et pîre de la malhonetteté.

  Rhonda Lair   --   Ottawa (Ontario) (Canada)

posted: 2008-02-18 06:30:37

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  Noga   --   Montreal (Quebec) (Canada)

posted: 2007-12-18 10:42:42

Very disappointing service. examples:
1. I called twice for a cab yesterday, the day after the snowstorm. Each time the lady dispacher insisted that she couldn't tell whether it is 10 minutes or an hour to wait, but that I must wait readily at the door!
2. Often the lady dispatcher who takes the calls is rude, impatient and completely unresponsive. 
I have been to other big cities where the taxi service seems to belong to another universe  compared with your services here.
The key word in your line of business is "service". I'm not sure your employees fully understand what's involved in offering a service, namely,  politeness, efficiency, accuracy of information, reliability, trust.
I hope someone is listening and working on these problems.
Regards,
Noga

  vicki   --   Montreal (Quebec) (Canada)

posted: 2007-12-18 08:49:13

HORRIBLE SERVICE its the 1st time i call this company because champlain is very busy this morning so ... they made me wait on hold for 10 mins then i asked how long the girl said 10 to 30 mins.. the cab got here 20mins later.. a went to get my shoes... as i was going down the fkn taxi left he waited like for 3 minutes now im callin back & its busy aigain