Matt   --   Dallas (Texas) (United States of America)

posted: 2008-04-13 01:29:12

The past three times I have used Yellow Cab I ordered my taxi hours in advance. Not once did my cab actually show up. The first time this happened I called the company and was told that my cab had accidentally been scheduled for the wrong day. The second time it happened I was told that they did not even have the appointment I had made hours beforehand in their system. Tonight was the third week in a row this has happened. I called the company and was put on hold twice, and transferred to three different employees, none of whom were able to tell me where my cab was. When I realized that I had been transferred to a third employee, given that all I was trying to do was find out where my 20 minute late taxi was, I pulled the phone a couple inches away from my face and let out a loud "Oh my God!" The next thing I heard was a woman screaming "don't you call here yelling and cursing at me!". Of course I had not curse at her, nor had I yelled AT her. However, this woman began to berate me. She literally began some sort of angry diatribe, and I didn't even get the opportunity to tell her why I was calling!