Taxi Diamond

  Michel Boyer   --   Montreal (Quebec) (Canada)

posted: 2008-03-08 09:02:45

This taxi service is plainly and utterly despicable.
One clear issue needs to be adressed : the rudeness and callous character of the dispatchers. Professionnalism is the cornerstone of every service and I, as a customer, am very, very displeased.
After reading the posting conditions, I must say that the irony is sickening, since I have been the victim of homophobic slander by a taxi driver ("fkn fgt" were his exact words, if you must know). I have already filed a complaint against said driver and have yet to receive ANY form of feedback. Believe me, this will not keep me from calling as this sort of behavior is inexcusable. No sir, I didn't like it.
Service can be described as mediocre at best.
Regards,
Michou

  sofi   --   Montreal (Quebec) (Canada)

posted: 2008-03-07 01:04:14

à plusieurs reprises, je suis tombée sur des taxidrivers qui ne connaissaient pas l'itiniraire. Et, ceux-ci meme après mes explications, prennaient les chemins les plus longs pour augementer le prix. je trouve ca du domaine de l'icompetence et pîre de la malhonetteté.

  Rhonda Lair   --   Ottawa (Ontario) (Canada)

posted: 2008-02-18 06:30:37

lost phone in cab pls call or email reward if returned

  Noga   --   Montreal (Quebec) (Canada)

posted: 2007-12-18 10:42:42

Very disappointing service. examples:
1. I called twice for a cab yesterday, the day after the snowstorm. Each time the lady dispacher insisted that she couldn't tell whether it is 10 minutes or an hour to wait, but that I must wait readily at the door!
2. Often the lady dispatcher who takes the calls is rude, impatient and completely unresponsive. 
I have been to other big cities where the taxi service seems to belong to another universe  compared with your services here.
The key word in your line of business is "service". I'm not sure your employees fully understand what's involved in offering a service, namely,  politeness, efficiency, accuracy of information, reliability, trust.
I hope someone is listening and working on these problems.
Regards,
Noga

  vicki   --   Montreal (Quebec) (Canada)

posted: 2007-12-18 08:49:13

HORRIBLE SERVICE its the 1st time i call this company because champlain is very busy this morning so ... they made me wait on hold for 10 mins then i asked how long the girl said 10 to 30 mins.. the cab got here 20mins later.. a went to get my shoes... as i was going down the fkn taxi left he waited like for 3 minutes now im callin back & its busy aigain

  tina   --   Montreal (Quebec) (Canada)

posted: 2007-12-10 03:47:55

Ileft my cellphone in a taxi on the 8th and the driver told me to give him 10$,i called the lost n found to make a complaint and no got back to me at all,my phone is very important and i was told if he does not return my phone he needs to purchase me another one.I am very furious and im goin to keep callin.someone pls help me taxi driver's are suppose to return customers item especially if they obviously wanted u to pay money to return.im goin to file a complaint again

  Alex Villarreal   --   Montreal (Quebec) (Canada)

posted: 2007-12-04 10:08:28

I just called Taxi Diamond and after 5 minutes waiting in the phone they told me they are too busy and that I should call after supper!!! It is 10:00 AM!!!!! Terrible customer service!

  Alex Villarreal   --   Montreal (Quebec) (Canada)

posted: 2007-12-04 10:08:28

I just called Taxi Diamond and after 5 minutes waiting in the phone they told me they are too busy and that I should call after supper!!! It is 10:00 AM!!!!! Terrible customer service!

  Fred Di Salvo   --   Montreal (Quebec) (Canada)

posted: 2007-08-11 07:15:40

I do not drive so I take a minimum of 10 cabs a week,but I find that Diamond which serves my area, takes too long when you call, I just moved to a new area in Montreal, I used to deal with co-op de l'est and within 5 minutes I had a cab with Diamond could take up to 12 minutes I actually calculated